Overview
ServiceNow Technical Engineer (5650-1) Plano, TX
ServiceNow Technical Engineer, ServiceNow, Scripting, Configuration, Integration
Job Description
Expires when closed: not indicated.
Responsibilities
- Troubleshoot, identify, and resolve platform-related issues in a timely manner.
- Address recurring issues by working with development teams to determine root causes and implement long-term solutions.
- Monitor system performance.
- Support change management and release practices within ServiceNow.
- Maintain foundational data and their sources.
- Document standard operating procedures and provide knowledge articles.
- Assist in system audits.
Essential Skills
- Minimum 5+ years of ServiceNow technical experience.
- Minimum of 7+ years of technology administration.
- Ability to support operations of large ServiceNow implementation.
- Cursory knowledge of multiple applications on the platform.
- Ability to script.
- Ability to troubleshoot issues and work with multiple development teams to provide a fix.
- Ability to write knowledge articles and identify items that can be shifted to the Service Desk for support.
- Ability to maintain foundational data sources (Users, CIs, Locations, etc.).
- Understanding and strong adherence to change and release policy and best practices.
- Assist in designing governance and administration standards for many product teams.
Experience Required
- Experience in scripting.
- Experience in configuration.
- Experience with integrations.
- Proficiency with the Application Development Lifecycle.
- Excellent communications skills required.
Must Have / Additional Notes
- 7+ years of experience working in Cisco Wireless Controllers (5500s, 9800s) and Cisco Aironet 9100, 4800, 3800, 2800 Access Points.
- Strong understanding on Cisco ISE infrastructure and AAA.
- Implementing Cisco SDA (Software-Defined Access), DNAC with Wireless Network Technologies and Meraki Solutions.
- Strong experience with Tools like Cisco DNAC, Cisco ISE, PagerDuty, Data Dog & Thousand Eyes.
- Strong understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards. Strong troubleshooting skills and experience with analysis tools such as Ekahau, Wireshark, etc.
- Deep understanding of Local Area Network (LAN) switching technologies including Cisco Wireless, SDA, DNAC, ISE, Virtual LAN (VLAN), STP, Trunking and Wireless concepts.
- Strong knowledge in Switching technologies - STP, Trunking, EtherChannel, HSRP, VRRP, LACP, PaGP.
- CCNA Wireless Certified.
- Experience in configuring Cisco Wireless LAN & Light Weight Access Point Solutions.
- Strong work experience working in Cisco ISE models.
- Cisco ISE experience to understand how ISE works and integrates into wireless.
- Flex Connect Experience on a large scale.
- Strong experience with both centralized and local Cisco Wireless LAN Controllers.
- Strong experience with Cisco Lightweight Access Points.
- Strong understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards.
- Strong troubleshooting skills and experience with analysis tools such as Ekahau, Wireshark, etc.
- Thorough understanding of 802.11 based wireless architecture.
- Strong work experience working in Cisco ISE models.
- Strong working knowledge installing, configuring, and supporting Cisco Router/Switch and Wireless LAN Hardware products.