ServiceNow Systems Administrator

Fusion HCR is Hiring!Position: ServiceNow Systems Administrator (Support Focus)Location: Onsite – Las Vegas, NVType: Direct HireIndustry: Gaming & HospitalityPosition OverviewFusion HCR is seeking a ServiceNow Systems Administrator (Support Focus) to assist with the day-to-day support and basic administration of the ServiceNow platform. This role is ideal for someone who has hands-on experience supporting ServiceNow in a helpdesk or systems support environment and is looking to grow their skills in platform administration. The focus of this role is support, minor configuration changes, and troubleshooting — not heavy development or architecture.Key ResponsibilitiesProvide day-to-day support for the ServiceNow platform (primarily ITSM modules)Troubleshoot incidents, service requests, and basic workflow issuesMake minor updates to forms, fields, and workflowsAssist with user access, roles, and permissions within ServiceNowSupport data accuracy within CMDB and service recordsConfiguration & EnhancementsAssist with small enhancements and updates based on business needsSupport basic workflow changes and process improvementsParticipate in testing and validation during platform updates or changesEscalate more complex development or scripting needsUser & Operational SupportProvide Tier 1 / Tier 2 support for ServiceNow-related issuesWork closely with IT teams and end users to resolve platform questionsSupport onboarding/offboarding activities related to system accessCollaboration & DocumentationPartner with IT Operations, Infrastructure, and vendorsDocument system configurations, processes, and troubleshooting stepsHelp maintain consistency and best practices across the platformQualificationsRequired ExperienceExperience supporting or administering ServiceNow (hands-on, not just user)Background in helpdesk, application support, or systems support rolesExperience troubleshooting incidents and service requestsStrong communication and customer support skillsTechnical SkillsBasic experience with ServiceNow configuration (forms, fields, workflows)Understanding of ITSM processes (Incident, Change, Problem)Experience with user access and permissionsNice to HaveExposure to basic scripting (JavaScript in ServiceNow)Experience with Active Directory or general IT systemsServiceNow CSA certification (or working toward it)Experience in gaming or hospitality environmentsAdditional RequirementsMust be able to pass a gaming background checkComfortable working onsite in Las Vegas