Servicenow / System Operations LeadThe ServiceNow / System Operations Lead is responsible for overseeing and executing operational workflows within ServiceNow in a non-development capacity. This role ensures compliance with workflow governance, ticket lifecycle requirements, and service-level agreements while coordinating with Government stakeholders to support accurate, timely, and system-driven asset management operations.Essential Job FunctionsConfigure and manage asset attestation workflows and notification schedulesMonitor and enforce ticket lifecycle complianceProvide oversight and guidance to personnel executing ServiceNow workflows to ensure consistent, compliant, and SLA-driven performanceCoordinate with OCIO ServiceNow team for workflow enhancements and system updates/testingContribute to dashboard development and operational reporting integrationIdentify and implement workflow improvementsEnsure all ServiceNow ticket workflows are executed in accordance with defined service-level agreements (SLAs), including timeliness, accuracy, and closure requirementsSupport continuous process improvement initiatives and compliance with USPTO asset management policies and federal property accountability standardsNecessary Skills and KnowledgeUnderstanding of asset modules and workflow executionDemonstrate excellent written and verbal communication in interpersonal exchangesHighly organized with great attention to detailMinimum Qualifications5+ years of experience operating within ServiceNow environments supporting workflow execution and ticket managementExperience supporting SLA-driven operations and workflow governance within system-managed environmentsUnderstanding of data governance, asset management processes, and system-of-record operationsPreferred QualificationsServiceNow certificationsExperience supporting enterprise asset management systemsAt Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience.
As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.