Service Catalogs DevelopmentService catalogs development with standard and multi row variable setsFlow DesignerFlow designer (flows, sub flows and decision tables) – moderate to complex workflowsDevelopment ExperienceDevelopment experience in multi-page record producers/catalog formsEmployee CenterAdvanced to expert level experience in portal developmentScripting KnowledgeModerate to advanced level scripting knowledge for all other development activitiesImplementation ExperienceHands on implementation experience of discovery, analysis of discovery logs for errorsCMDB Health ChecksSupport CMDB health checks, audits, and data cleanup activitiesDaily Administration and MonitoringPerform daily administration and monitoring of ServiceNow discovery and CMDB processesDiscovery LogsReview and analyze discovery logs, probes, and sensors to identify and resolve errorsNetworking ProtocolsPractical knowledge of networking protocols (TCP/IP, SNMP, SSH, WMI, etc.)Infrastructure ComponentsGood understanding of infrastructure components (servers, databases, storage, network devices, cloud instances etc.)