Solution ArchitectSUMMARY OF POSITION: The Solution Architect is a key member of the ServiceNow implementation project team and is responsible for the overall design of the application and mapping client business requirements from the project team to systems/technical requirements. The Solution Architect works as a team member along with the Project Manager, Technical Architect and supporting team members to deliver the complete solution for the customer. The Solution Architect may sometimes also be required to lead multiple engagements.RESPONSIBILITIES:Participate in process flow analysis and process redesign along with the Project ManagerShare best practices and be consultative throughout the technical design of the projectProduce a detailed functional design document to match customer requirementsCo-team with the Technical Architect to produce a technical specification for custom development and systems integration requirementsParticipate in internal projects as requiredMaintain current ServiceNow knowledge through self-study and utilization of available trainingPREFERRED SKILLS/EXPERIENCE: Ideal candidate must be self-motivated with a proven track record in ITSM and Non-ITSM (HRSD, ITBM, CSM, SecOps and GRC) technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
Candidate must be organized and analytical, adept at working in a team environment, able to design and implement a project schedule, and able to handle multiple priorities in a fast-moving environment. Additional preferred qualifications are:Extensive experience with ServiceNow or other Service Management tools (BMC, Landesk, Cherwell, Heat, Axios, Client, etc.)Strong presentation and communication skillsAbility to understand business requirements and convert them into solution designsKnowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and prioritiesMust demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realitiesShould have participated in, and be familiar with project methodologies15+ years of total experience5-7 years of relevant experience in professional services or customer support operations3-6 years of ITSM systems integration and/or implementation experienceProven Solution consulting experience