ServiceNow Software Engineer III

Primary Location

Cincinnati, OH

V-Soft Consulting is currently hiring for a ServiceNow Software Engineer III for our premier client in Cincinnati, OH.

Skills

Knowledge, Skills and Abilities

CRM - ServiceNow Integrations

• Design and support integrations between CRM platforms and ServiceNow.
• Integrate customer, company, relationship, account, and contact information.
• Develop integrations using:
• REST APIs
• SOAP APIs
• Integration Hub
• MID Server

Troubleshoot integration failures and data quality issues.

Portal And User Experience

• Development and enhancement:
• Customer portals
• Service Portal
• Employee Center
• Workflow Automation

Develop solutions using:

• Flow Designer
• IntegrationHub
• Business Rules
• Script Includes
• UI Actions
• Client Scripts

Automate:

• Case intake
• Assignment
• Escalation
• Notifications
• Approval processes

Reporting & Analytics

Create dashboards and KPIs for:

• Case volumes
• SLA compliance
• Resolution times
• Queue management
• Customer experience metrics

As a valued V-Soft Consultant, you're eligible for:

• Full benefits (Medical, Dental, Vision)
• 401(k) plan
• Competitive compensation and more

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

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