ServiceNow Platform Solutions Architect

Position: IT Solutions Architect (ServiceNow Platform Solutions Architect)

Location: Lansing, MI, 48917

We are seeking an experienced ServiceNow Platform Solutions Architect to support the

design, governance, and strategic direction of our ServiceNow platform and its

foundational services. This role is part of the ServiceNow platform team that supports

ServiceNow CMDB and ServiceNow Foundational services for delivery of IT solutions

for the DTMB Office of Chief Technology Officer (OCTO).

Key Responsibilities

• Architect ServiceNow platform solutions aligned with DTMB strategic goals.

• Lead technical solution design, platform governance, and best practices.

• Design and support integrations with enterprise applications and services.

• Provide technical support to developers, system administrators, and project

teams.

• Support platform upgrades, performance optimization, and roadmap planning.

• Ensure solutions meet security, compliance, and operational requirements.

• Collaborate with stakeholders to translate business needs into technical

solutions.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field

• 5+ years of ServiceNow platform experience.

• 5+ years of experience architecting and implementing enterprise ServiceNow

solutions.

• Must have experience with ServiceNow ITSM, ITOM, ITAM, CMDB, CSDM,

integrations, APIs, and workflow automation.

• Excellent communication, leadership, and problem-solving skills.

• ServiceNow Certified Systems Architect (CSA) certification

Preferred Qualifications

• ServiceNow Certified Technical Architect (CTA) or equivalent certifications.

• ServiceNow Certified Application Developer (CAD) certification

• ServiceNow Implementation Specialist certifications – CMDB, ITSM, ITOM, ITAM

• ITIL Foundations V3 or higher certification