Top Skills' Details
• Ability to lead and own ServiceNow for global enterprise
• Dynamic Thought & People Leadership Skills... confident in ability to build awareness and generate "buy-in" with executives across other business units
• 15+ years of experience in Information Systems and Technology including an understanding of Service and Business Processes
Secondary Skills - Nice to Have
- Design
- Workflow
- Cloud
- Service desk
- Service management
Job Description
- Experience influencing stakeholders across the organization
- Experience with large companies 7000+ emp
- Experience working in a multicultural, international organization
- Excellent written/verbal communication and presentation skills
- Strong organizational, consultative, and conflict resolution skills
- Good analytical skills, detail oriented, ability to effectively listen to and resolve customer issues
- Good business acumen, ability to understand end to end business processes and work in a global environment
- Solid teamwork and interpersonal skills to work well on cross-functional teams and at all levels of an organization
- Relevance competency certification and education
Additional Skills & Qualifications
- Drive the service and cloud platform vision across IT and the business
- Manage and analyze business requirements / processes and define the right solutions
- Evaluate system integration considerations to determine appropriate technology solutions.
- Design, configure/code, tests and documents solutions based on user/business requirements.
- Ensure SNOW platform is highly available, up to date and with high data quality
- Continuously seeks ways to improve customer experience and users experience from SNOW platform
- Explore ways to expand and integrate SNOW platform for new services
- Integrate / maintain robust operation and project management processes
- Follow up with stakeholders as needed
- Employee Value Proposition (EVP)
- Highly influential role aligned to a massive global instance of ServiceNow, a company fully invested in continuing the growth & utilization of the platform, and backing to create, design, build, implement, and lead the world's premier Service Management suite