ServiceNow ITSM Pro And ITOM Technical Solution ArchitectWe are seeking a highly skilled and experienced ServiceNow ITSM Pro and ITOM Technical Solution Architect to join our team. The successful candidate will have hands-on experience with ServiceNow ITSM Pro and ITOM platform and will be responsible for designing and implementing the overall architecture and technical solution for our ITSM Pro and ITOM platform.Key Responsibilities1. Develop and implement ITSM Pro and ITOM solution architecture, design, and configuration, with hands-on experience in ServiceNow platform2.
Ensure solution meets business needs, is scalable, secure, and cost-effective, with a focus on delivering high-quality solutions3. Collaborate with stakeholders to gather requirements and define solution scope, with excellent communication and interpersonal skills4. Design and implement ITSM Pro processes, workflows, and integrations (Incident, Problem, Change, Service Request, etc.), with hands-on experience in ServiceNow ITSM Pro5.
Design and implement ITOM processes, workflows, and integrations (Discovery, Orchestration, Event Management, etc.), with hands-on experience in ServiceNow ITOM6. Develop and maintain technical documentation, including solution designs and architecture diagrams, with excellent technical writing skills7. Provide technical guidance and support to junior architects and implementation team members, with a focus on knowledge sharing and team collaboration8.
Ensure solution aligns with ITSM and ITOM best practices and ServiceNow guidelines, with a focus on delivering high-quality solutionsHands-on Experience3+ years of hands-on experience with ServiceNow ITSM Pro and ITOM platformExperience with ServiceNow configuration and customizationExperience with ITSM and ITOM processes and best practices (ITIL, etc.)Experience with integration with other ServiceNow modules (CMDB, Asset Management, etc.)Experience with IT architecture and design principlesExperience with scripting languages (JavaScript, etc.)Experience with data modeling and database designTechnical ExpertiseServiceNow ITSM Pro platform (Incident, Problem, Change, Service Request, etc.)ServiceNow ITOM platform (Discovery, Orchestration, Event Management, etc.)ITSM and ITOM processes and best practices (ITIL, etc.)ServiceNow configuration and customizationIntegration with other ServiceNow modules (CMDB, Asset Management, etc.)IT architecture and design principlesScripting languages (JavaScript, etc.)Data modeling and database designLeadership and CollaborationServe as a technical advisor and subject matter expert for ITSM Pro and ITOM solutionsCollaborate with cross-functional teams to resolve technical issues and implement solutionsProvide technical guidance and mentorship to junior architects and implementation team membersFacilitate design and implementation of flexible, scalable, and cost-effective solutionsCredentialsRequired: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS) - ITSM Pro and ITOMNice to have: ITIL Foundation Certificate in IT Service Management, ITIL Intermediate Certificate in Service Design, ITIL Intermediate Certificate in Service TransitionRequired Experience5+ years of related work experience or equivalent combination of transferable experience in Technology application design and development 5+ years of work experience designing systems/applications architecture on progressively complex IT projects.Required EducationRelated Bachelor's degree in an IT related field or relevant work experienceEEO: Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.