Universal Music Group is seeking a Senior Engineer, ITSM & Knowledge Lead to own ITSM and knowledge initiatives across a globally distributed ServiceNow team. You will manage stakeholder relationships, drive process improvements, and govern Knowledge Base content to boost self-service adoption and reduce noise.
The role requires strong ITIL/ITSM expertise, backlog prioritisation, and collaboration across time zones with platform leadership and operations.
#J-18808-LjbffrServiceNow ITSM Lead & Knowledge Champion in california at Unknown Company
This position is listed as full time and onsite.