ServiceNow ITSM Business Process ConsultantLocation – North Carolina, US (Remote work is also fine, but the candidate must be able to go to the office when required)At least 2 CIS Certifications are must, pls don’t submit any candidate without valid certifications.Job DescriptionRole OverviewThe ServiceNow ITSM Business Process Consultant (BPC) is responsible for driving IT service management transformation by aligning business processes with ServiceNow best practices. The role focuses on process consulting, requirement gathering, solution design, and governance to enable efficient IT service delivery.Key ResponsibilitiesEngage stakeholders to capture, analyze, and document ITSM business requirementsTranslate requirements into functional specifications and ServiceNow solution designsDesign and implement ITSM processes: Incident ManagementProblem ManagementChange ManagementRequest ManagementDrive process standardization, optimization, and re-engineering initiativesConduct workshops and gap analysis (As-Is vs To-Be process)Ensure alignment with ITIL/framework-based best practices (based on ITSM domain usage in enterprise content)Define governance models, SLAs, OLAs, and KPIsCollaborate with technical teams to ensure accurate implementation of functional designBuild dashboards and reports for service performance and operational insightsSupport pre-sales, solution demos, and roadmap discussionsRequired Skills & Experience5–10+ years overall experience with 3–5 years in ITSM consulting on ServiceNow (experience range derived from similar enterprise roles)Strong knowledge of ITSM processes: Incident, Problem, Change, RequestSLA/OLA & service governanceExperience in: Business process analysis & re-engineeringStakeholder management and workshop facilitationUnderstanding of: CMDB and configuration managementService governance, compliance, and audit readinessExperience with Agile / Scrum delivery modelsTechnical & Functional ExposureStrong functional knowledge of ServiceNow ITSM modulesBasic understanding of: Flow Designer, Business RulesReporting & dashboardsExperience working with integrations and enterprise tools (not deeply technical role)CertificationsServiceNow CSAITIL Foundation / ITIL Expert
ServiceNow ITSM Business Process Consultant :- North Carolina, US (Remote in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.