Leading the ITOM strategy in a full-time remote position, the ServiceNow ITOM Lead will manage the ITOM domain, including Discovery, CMDB, Service Mapping, and Event Management, while mentoring a geographically distributed team and engaging with business stakeholders to deliver measurable value. Key responsibilities Develop and execute the ITOM strategic roadmap, aligning it with business objectives Architect and deliver scalable ITOM solutions, overseeing design decisions made by the team Lead CMDB design and governance, ensuring data integrity and adherence to CSDM standards Required qualifications Bachelor's degree in computer science, Information Systems, or a related technical field 10+ years of IT infrastructure, operations, or platform engineering experience 7+ years of hands-on ServiceNow experience, with at least 4 years focused on ITOM 3+ years in a technical lead or architect capacity on ServiceNow implementations Deep expertise in ServiceNow ITOM modules including Discovery, CMDB, and Event Management