Job Description
Crowe is seeking a ServiceNow ITOM Manager to join our growing ServiceNow ITOM (IT Operations Management) team. This role is ideal for someone who thrives on hands‑on ServiceNow development and configuration work, with a strong focus on ITOM modules such as Discovery, Service Mapping, and Event Management. The manager will work primarily behind the scenes to architect and build powerful, scalable ServiceNow solutions that drive real results for our clients.
Responsibilities
- Execute deep technical configuration and scripting for ServiceNow ITOM, including Discovery patterns, probes, sensors, MID Server installation, and troubleshooting, Event Management rule creation and alert correlation, and Service Mapping design and deployment.
- Develop and maintain integration solutions with external systems (e.g., monitoring tools, CMDB feeders).
- Translate technical requirements and architecture into scalable, supportable implementations.
- Work closely with Solution Architects and engagement leads to ensure solution quality and alignment.
- Write and maintain clear, reusable documentation and internal development standards.
- Support system testing, UAT, deployment, and ongoing performance tuning.
- Participate in internal technical design sessions and code reviews.
- Engage with clients during technical workshops, validations, or post‑go‑live support.
Desired Skills
- Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting methods.
- In‑depth understanding of ServiceNow CMDB, discovery patterns, and infrastructure modeling.
- Experience integrating with third‑party tools such as SolarWinds, SCOM, Dynatrace, LogicMonitor, etc.
- Familiarity with cloud infrastructure (AWS, Azure, GCP) and hybrid environments.
- Strong troubleshooting skills with MID Servers, connectivity, and system performance.
Qualifications
- 5‑7 years of professional experience.
- 5+ years of direct ServiceNow ITOM hands‑on work.
- 3+ years of experience delivering ServiceNow implementations and integrations with an emphasis on ITOM, including demonstrated deployment of Discovery, Service Mapping, and Event Management.
- Ability to independently deliver technical solutions with minimal supervision.
- Excellent written and verbal communication, particularly around documenting complex logic.
- Comfortable working independently and collaboratively within distributed teams.
- Willingness and ability to travel up to 30% as needed for client engagements.
Certifications
- ServiceNow Certified System Administrator (CSA) – Preferred.
- ServiceNow Certified Implementation Specialist (CIS) – Discovery, Service Mapping, or Event Management – Preferred.
- Certified Application Developer (CAD) – Preferred.
Benefits
Your exceptional people experience starts here. At Crowe, we care about our people and offer a comprehensive total rewards package. Learn more about what working at Crowe can mean for you.
How You Can Grow
We nurture your talent in an inclusive culture that values diversity. You will have the chance to meet regularly with your Career Coach to guide you in your career goals and aspirations.
Equal Employment Opportunity
Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.
Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, or other third‑party paid service. All candidates are considered the property of Crowe without a pre‑existing agreement.
Crowe will consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws and Fair Chance Initiatives.
Application Information
Application deadline for this role is 07/31/2026.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States. Crowe is not sponsoring for work authorization at this time.
The wage range for this role is estimated at $103,200.00 – $210,900.00 per year.
More About Crowe
Crowe ( is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work and serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world.
For special assistance or accommodation during the application process, please visit our Applicant Assistance and Accommodations page:
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