ServiceNow ITOM Business Process Consultant

ServiceNow ITOM Business Process Consultant

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Recruitment Consultant | ServiceNow Contract | Helping Leaders connect with the Top Talent in the ServiceNow ecosystem | USA

Job Opportunity: ServiceNow ITOM Business Process Consultant

Location: Maryland, Virginia, or Washington D.C. (Hybrid)

Duration: Long-Term Contract

Our consultancy client is seeking an experienced ServiceNow ITOM Business Process Consultant for a long-term contract. This hybrid role combines onsite collaboration with remote work on high-profile projects.

Key Responsibilities

• Design, implement, and optimize ServiceNow ITOM solutions, including Discovery, Service Mapping, and Event Management.
• Lead stakeholder workshops to gather requirements and develop business and technical strategies.
• Manage CMDB transformation projects, ensuring compliance with CSDM standards and improving CI data quality.
• Collaborate with ITSM and ITAM teams to integrate ITOM capabilities and streamline processes.
• Automate workflows to reduce manual effort and enhance operational visibility and efficiency.
• Create ITOM KPIs and dashboards to provide insights and support continuous improvement.

Requirements

• Extensive experience with ServiceNow ITOM modules such as Discovery, Service Mapping, and Event Management.
• Proven success in CMDB transformation and ITOM data governance.
• Excellent communication skills and stakeholder management abilities.
• ServiceNow certifications (e.g., ITOM Implementation Specialist) are highly preferred.
• Experience working in Agile environments with cross-functional teams.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• Technology, Information and Media

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