ServiceNow ITOM AI OPS Developer

ServiceNow ITOM AI OPS DeveloperLocation: Chicago, IL/ RemoteDuration: FulltimeSalary: $95,000-$110,000K/YearRoles and ResponsibilitiesServiceNow ITOM AI OPS Developer Experienced ServiceNow ITOM professional specializing in Discovery, Service Mapping, Event Management, and AIOps, with a strong focus on CMDB optimization aligned to CSDM standards. Proven ability to integrate observability tools, reduce alert noise, and implement automated remediation workflows. Skilled in designing scalable solutions, creating technical documentation, and collaborating with cross-functional teams to drive reliable IT operations.8+ years of exp in ITOM discovery, service mapping, event mgmt.

and CMDBExp in integrating monitoring tools especially Elastic and DynatraceCSA and ITOM Certifications preferred. Hands-on experience with ServiceNow scripting (JavaScript, Glide APIs) and custom development for extending ITOM and AIOps capabilitiesKnowledge of cloud platforms (AWS, Azure, GCP) and container technologies (Kubernetes, Docker) to support cloud discovery and modern infrastructureDesign, Implement and support ServiceNow ITOM solution including discovery, Service Mapping, Event Management and cloud DiscoveryConfigure and maintain AIOPS Capabilities for Event Correlation, alert noise reduction, anomaly detection and RCAImplement and optimize CMDB and ensure alignment with CSDM standards and best practicesIntegrating monitoring and observability tools like Elastic, Dynatrace and etc. with ServiceNow Event MgmtDevelop Event Rules, Alert aggregation policies and operational intelligence dashboard within Service Operations WorkspaceDesign and implement automated remediation workflows using ansible, flow designer and integration HubCollaborate with infra, applications and cloud operations teams to onboard services into ServiceNow ITOMGood Experience in CMDB Health Assessment, Service Mapping validationsCreate Technical Design document and architecture diagrams and implementation runbooksLead troubleshooting sessions for event management, discovery and service mapping and AIOPS related issuesParticipate in requirement gathering and workshops and presentationsDiverse Lynx LLC is an Equal Employment Opportunity employer.

All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.