Role description
Job Title: ServiceNow ITAM Business Process Consultant
Location: Santa Clara, CA (Remote)
Job Description:
Job Title: ServiceNow ITAM Business Process Consultant
Location: Santa Clara, CA (Remote)
Job Description:
- Collaborate with senior stakeholders to align on strategic goals document requirements and lead more complex implementations compared to Senior Business Process Consultants
- Develop the ability to consistently demonstrate business process thought leadership to the customer during times of ambiguity or conflict
- Analyze current processes and workflows to identify improvement areas define measures to evaluate improvement using the ServiceNow platform and share insights with product teams and advocate leading practices
- Coach and mentor junior team members Senior BPC BPC and Associate BPC on solutioning building expertise and project challenges as they arise
- Share learnings and new practices across the BPC community
- Design processes built on ServiceNow to achieve customers desired outcomes and develop expertise related to the processes enabled by the ServiceNow platform
- Apply ServiceNow knowledge and workflow domain expertise in customer engagements to provide optimum workflows
- Design efficient workflows based on ServiceNow product capabilities and leading practices ensuring that the proposed solutions meet the customers expectations
- Draft user stories and train customers to create their own user stories acceptance criteria testing strategy and knowledge transfer while supporting customers in reviewing and approving them
- Be an active contributor of leading practices and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform
- Provide feedback to product development to improve the product based on experiences gained with customers
- Maintain skills certifications on relevant workflows
- Work with partners in a codelivery engagement bringing leading practices guidance to the customer and partner team
- Play an important part of the Now Assure offering working with ServiceNow Partners
- Support the professional development of others through means of mentoring
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving
- This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry
- 12 years progressive experience as part of a professional services organization or equivalent educationexperience
- Ability to travel up to 50
- Industry domain expertise in relevant workflows
- Creativity with comfort running projects independently
- Experience driving complex issues through analysis and resolution
- Experience working collaboratively
- ServiceNow certifications in aligned workflow
- Expert in integrating AI tools to optimize workflows drive strategy and deliver business value through platforms like ServiceNow
- Skilled in ethical AI use technical translation and stakeholder engagement across both technical and executive audiences