ServiceNow DeveloperExperience: 4–8 years (with minimum 3+ years of hands-on ServiceNow development experience)Role Overview: The ServiceNow Developer will be responsible for developing, enhancing, and maintaining applications on the ServiceNow platform in a DevOps delivery model.
The role requires strong technical proficiency in ServiceNow development, Automated Test Framework (ATF), and UI/UX design using Next Experience (Polaris) and Workspace capabilities. The developer will work closely with the Technical Lead, Product Owners, and QA to deliver high-quality and user-friendly solutions.Key ResponsibilitiesDesign, develop, and configure custom applications, flows, and integrations on ServiceNow.Build intuitive and modern user experiences using UI Builder, Now Experience Components, and Service Portal.Implement reusable components following ServiceNow best practices.Contribute to backlog refinement, effort estimation, and sprint planning.Testing & Quality AutomationSelenium experience is must for regression and smoke testing.Ensure automation coverage across all major workflows and forms.Collaborate with QA and DevOps engineers to integrate ATF into CI/CD pipelines.UI/UX DevelopmentDevelop rich, responsive, and accessible interfaces leveraging UI Builder, Workspaces, and Catalog UI Policies.Work with business analysts to translate user journeys and personas into seamless digital experiences.Optimize performance and maintain consistent UI standards across applications.DevOps & Continuous ImprovementParticipate in Agile ceremonies (scrum, retrospectives, sprint demos).Contribute to continuous integration and deployment practices using Git, pipelines, and update sets.Identify opportunities for automation and platform optimization.Support & MaintenanceHandle development-related incidents, enhancements, and change requests from the backlog.Perform root cause analysis and propose sustainable technical fixes.Support platform upgrades and workspace/UI migrations when required.Required SkillsStrong hands-on experience in ServiceNow development (JavaScript, Glide APIs, UI Policies, Business Rules, Client Scripts).Selenium, maintenance, and execution.Hands-on in UI Builder, Workspaces, and Service Portal development.Experience with Flow Designer, IntegrationHub, and REST/SOAP integrations.Understanding of Agile/DevOps methodologies and CI/CD pipelines.Good knowledge of data models, ACLs, and ServiceNow platform security.Certifications (Preferred)ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)ServiceNow UI Builder / ATF Specialist certification (if available)Nice to HaveExperience with Next Experience (Polaris) and Now Assist features.Familiarity with Design System (UI Frameworks) and ServiceNow UX Design standards.Exposure to UX design tools (Figma, Adobe XD) or front-end frameworks (React).Knowledge of ESG, IRM, RTR, OTC, T&T, Legal Service Delivery.