Sr. ServiceNow DeveloperDuration: 6+ MonthsLocation: REMOTE (Pierre, SD)Rate: OPENThis is a senior-level position, and the State expects submissions of senior-level candidates that fully meet the criteria outlined below in all sections. The job description is below.
Job experience reflected in submitted resumes should highlight and provide information specific to the position responsibilities, specific duties, qualifications, knowledge, and experience as defined below. The candidate may be asked to provide or show work samples as part of the interview process, such as reports, dashboards, designs, architecture diagrams, etc. This will be communicated to the candidate prior to the interview.Position ResponsibilitiesThe Senior ServiceNow Developers will assist in coordinating the activities and work of other resources, both internal and external, and assist with the development and implementation of ServiceNow for the Bureau of Information and Telecommunication Development Division and other cross-functional teams.Specific DutiesAssist ServiceNow Administrators with upgrade planning, testing, and implementation between development and production instancesAssist with design, support, & implementation of ServiceNow CSM applications, forms and digital workflows, and future functionality of ServiceNow as neededAssist with user acceptance testingAttend, participate, and occasionally lead Scrum meetingsConfigure application related fields, forms, views, email notifications, acceptance roles and access controlsConfigure out-of-the-box workflows and create/maintain custom workflowsContribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirementsDesign and develop solutions for Service Catalog Items, general features, and enhancements using 3rd party applications and API’sDevelop custom ServiceNow applications using modern web technologiesEnsure Project Lead/BIT Development Management receives timely updates on assigned tasks to facilitate frequent and proactive customer communicationIntegrate ServiceNow application(s) with third party systems/applications via APIsPerform audits to ensure compliance requirements are met & remediation actions are taken as neededProvide mentorship and guidance to other, less experienced, members of the teamWork with BIT Development Managers and/or project teams on planning and testing of new functionality or improvement of existing CSM applications, forms and/or digital workflowsWork with ServiceNow vendors and BIT Development Staff on projects and ongoing supportQualificationsAbility to blend creativity, problem solving, and technical skills for refining existing process or developing new approachesAbility to establish and maintain a high level of customer trust and confidenceAnalyze assignments based on a wide knowledge of many factors where application of advanced or technical concepts are requiredDetail orientedExperience working in a DevOps environmentMaintain visual attention and mental concentration for extended periods of timeMust be able to work individually or as a team member with minimum supervisionMust be customer service orientatedPerform duties and make decisions under frequent time pressuresProven leadership role as a Senior ServiceNow Developer, including experience mentoring and teaching less knowledgeable team membersScrum/Agile CertificationStrong conceptual and creative skillsStrong willingness to learnSuperior listening skillsTake independent action within established options and develops new procedures and approaches to problems when necessaryThe successful candidate should have the following knowledge and experience to be considered for this senior-level position:2+ years of experience with development of ServiceNow Workflows, client and server-side scripting2+ years of experience with experience in programming languages such as JavaScript, HTML, JSON, SOAP, REST, etc.2+ years of experience with ServiceNow design, development, testing, and deployment, and configuration experience (preferably in CSM), with a strong understanding of ServiceNow architecture, capabilities and key modules2+ years of experience with the methodologies, processes and implementation for ServiceNow CSM and App StudioAbility to identify opportunities for improving process quality and efficiency and to participate in process improvement initiativesExperience with Continuous Integration and Continuous Deployment/DeliveryExperience creating applications, request forms, developing integration with external systems, implementing security (including Access Control Lists), and enhancing the user interface to provide a custom look and feelExperience integrating ServiceNow with external systems through SOAP or REST web servicesExperience with HTML5, jQuery, CSS, Angular.jsExperience with managing multiple projects and establishing best practicesExperience with the ServiceNow Studio IDE, Flow Designer and Automated Test FrameworkHands-on technical delivery including ServiceNow solutions, ability to create and modify workflows using traditional workflow and flow designer.Innovative, creative thinker with the ability to envision ways of doing things more effectively.