ServiceNow Developer/AdministratorServiceNow Developer/Administrator you will work in a fast-paced Agile environment supporting the ServiceNow Platform. You will administer and support multiple FedRamp ServiceNow instances to meet the unique business needs of our users and stakeholders. You will work with cross functional teams including architects, business analysts, developers, product owners and other stakeholders to understand, and provide solutions across different applications on the ServiceNow Platform.
You will perform production support including incident resolution and troubleshooting.What you will do:Configures and develops on the ServiceNow platform including routine changes or configuration and adjustments as requestedProvision, install, configure, operate, and maintain the ServiceNow platformPerform daily, weekly, monthly system monitoring, verifying the integrity and availability of ServiceNow applicationsCollaborate with Platform and Delivery teams to perform ServiceNow upgrades and patching. Coordinate system updates across different instances, ensure latest patches, and configuration changesAssist with report configuration, dashboards, and maintenance and performs operational administrative tasks, as neededActively collaborates with other teammates to perform code reviews, discuss new developments and projects, and shadow other junior admins/developers as neededSupport the administration for Production and non-prod instancesCollaborate with the Production Support and ServiceNow Operation teams to monitor support casesDocument administrative processes and issues resolutionWorking with business line stakeholders to develop clear requirementsParticipate in the daily scrum meeting and other related Agile ceremoniesResponsible for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform for any reported problems across all instances