ServiceNow Developer/AdminW2 Full TimeQualification: Master/Bachelor/Ass. in CS/IT/Engg/Science or equiv.Minimum experience required: Bachelors/Associate in CS/IT/Engg/Science or equiv. + 2 yrs exp for junior position.
Masters in CS/IT/Engg/Science or equiv. or Bachelors in CS/IT/Engg/Science or equiv. + 5 yrs of exp for senior position.Skills: Java Script, HTML/CSS, AJAX, Jelly, AngularJS, Linux, UNIX, Performance Analytics.Location: Manhattan Beach, CAPay rate: $65000 to $ /per year based on their education and experience.Length: Long term/permanentJob Duties: As a ServiceNow Developer/Admin, the employee will be responsible for the following job duties:Assist with the planning, strategy, and implementation of the IT Infrastructure Library (ITIL) and IT Service Management (ITSM) best practicesHands-on design, development and deployment experience with the Service-now platform.Service now implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset).Analyze IT governance structures, and identify recommendations for enhancements based on ITSM best practicesProvide subject matter expertise, act as ITIL process advocate to design, develop and implement ITIL processes with the platform of customers choiceFacilitate client workshops and conduct interviews to drive stakeholder consensus on requirements and solutionsTo identify process improvement areas and drive CSI projectsPro-actively manage risks, and stakeholder expectationsProficient in the technologies support SACM; Asset and CMDBs, auto-discovery tooling, specifically ServiceNowExpert in Configuration Management processesExperience with defining and interpreting data models and querying SQL databases.Familiar with infrastructure technologies that are used to deliver services from a Data CenterAble to work with and coordinate data collection across the data center and workplace service towersSACM Expert in IT Asset Management process & operational deliveryExpert in Configuration Management process & operational deliveryExperienced with how vendor and contracts data must be related to each other and assets within a CMDBProficient in the operations of software inventory and compliance including industry best practicesExperienced in license modelling, determining liability calculations, reconciling entitlement with deployment data, optimizing license and determining the usage/ compliance stateExperienced in the Software Asset Management / Software License Compliance management processes, including industry best practicesExperienced in driving financial improvement through Service Asset management