Leading the architecture and optimization of enterprise-wide ServiceNow Customer Service Management (CSM) capabilities, the full-time remote ServiceNow CSM Architect will drive customer engagement solutions, collaborate across teams, and ensure compliance with best practices while delivering high-quality outcomes. Key responsibilities Architect and optimize ServiceNow CSM capabilities for a modern customer engagement ecosystem Lead solution design and Tier 3 support with a focus on customer-centric approaches Drive integrations with core enterprise systems and implement automated workflows aligned with CSM architecture Required qualifications Bachelor's degree in Computer Science, Management Information Systems, or a related field 5-10 years of ServiceNow experience, including 3-5+ years focused on CSM Pro/Pro+ Proven leadership and stakeholder management skills Experience with multiple system implementations in collaborative environments Deep understanding of customer support and enterprise workflow best practices
ServiceNow CSM Architect in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.