Business Process ConsultantBeyond20 is seeking a Business Process Consultant to join our growing practice. The successful candidate will have extensive experience driving platform adoption and customer satisfaction and ultimately help customers grow their business on the ServiceNow platform. The position will operate with significant autonomy, exercising independent judgement and decision making with respect to matters of significance.Responsibilities:Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processesBe a key member of an overall engagement team focused on delivering customer outcomesLead customer design workshops and speak to how best practice processes align to the ServiceNow platformCreate client specific presentations for workshopsGuiding customers in defining and refining business requirement for functional aspects of the solutionDrafting user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving themManaging and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectationsAssist clients with creating and executing Organizational Change Management (OCM) plansContribute towards continuous improvement of leading practicesGrowing and mentoring other members of ServiceNow and the partner ecosystemRequired Skills:Must be a US CitizenMust be able to obtain DHS program suitability prior to starting employment4+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuningSignificant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / ITSM Services environment.Experience in defining and deploying future-state ITSM processes and in identifying solutions from a people, process, and technology perspectiveExcellent communication and presentation skillsExperience in analyzing and recommending ITSM strategies based on business prioritiesExcellent interpersonal skills, customer-centric attitude and experience working with diverse teamStrong problem-solving and analytical skills with an aptitude and passion for learning new technologiesFamiliarity with the ServiceNow platform, including development of customizations beyond out-of-boxStrong documentation and technical writing experience.Desired Skills:Experience with Scaled Agile Framework (SAFe) knowledge and experienceExperience with other modules on the ServiceNow platform, such as, SPM, APM, ITAM, CSM FSM, HRSD.Experience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira AlignRequired Education:Bachelor's degree in Systems Engineering, Computer Science, Information Systems, or related technical field.Two years of related work experience may be substituted for each year of degree level education.