Overview
Job Title: ServiceNow Business Process Consultant – CSM
Location: Remote (US only)
Employment Type: 6-Month Contract
Alldus is hiring on behalf of a leading US organization for an experienced ServiceNow Business Process Consultant with deep expertise in Customer Service Management. This is a high-impact opportunity to help optimize customer service and field service workflows on the ServiceNow platform across the United States.
Responsibilities
- Analyze US business requirements and translate them into optimized ServiceNow CSM workflows.
- Partner with stakeholders nationwide to streamline and improve field service operations.
- Develop detailed process maps, documentation, and functional specifications.
- Recommend strategic ServiceNow CSM configurations and automation approaches.
- Support change management initiatives, including end-user training and knowledge transfer sessions tailored to US teams.
Qualifications
- 5+ years of hands-on experience with ServiceNow CSM and business process consulting.
- Demonstrated knowledge of field service workflows and industry best practices.
- Strong analytical, documentation, and stakeholder engagement skills.
- Experience collaborating with ServiceNow developers and solution architects in cross-functional environments.
- ServiceNow Certifications required: CSA, and two CIS - one must be in CSM