ServiceNow Business Analyst / Administrator

ServiceNow Business Analyst / AdministratorClient: Wells FargoInterview: Interview will be via video.Visas: Candidates must be able to work without sponsorship, now and in the future.Location: Must be able to sit onsite 3 days per week in one of the below locations:Charlotte, NCNew York, NYWoodbridge, NJMinneapolis, MNDes Moines, IADallas, TXPhoenix, AZMust Have Skills:Technical Analyst within an Agile environment to include work with User Stories, Features, Acceptance Criteria, etc.5+ years of experience working with ServiceNow specifically with HRSD or ITSM.ServiceNow system AdministrationExperience implementing AI Search and Virtual AgentFull Details:This role sits on the platform team and there is a big drive for Gen AI efforts. Some responsibilities of this Tech BA include looking at performance analytics, what is effective vs what is not, looking at the hits from searches and if adjustments are needed. This person must have experience working with ServiceNow.Provide support to ESM Product Manager & Product Owners including:Review dashboard and update features and stories as neededGroom stories on all boards to ensure they have Acceptance Criteria and include clear descriptions of the requirementsWork with Scrum Masters to ensure all features and stories meet the minimum definition of ReadyBackup Product Manager and Program Manager, when neededMonitor Sprint backlogs to ensure at least 2 Sprints worth of stories are groomed and readyProvide timely updates on the status of critical initiatives contained within committed planDevelop and execute communication plan to keep stakeholders informed of statusDevelop and execute OCM plans to achieve Change Readiness for the use cases being deliveredServiceNow Administration:Support AI Search including AI tuning (to be transitioned from ITSM/HR to Platform)Quantify value metrics for Gen AI use cases and track develop process for trackingServiceNow Administration Process Improvement:Operationalize Governance processes for ServiceNow AICreate action plans and stories to address friction in governance processes and implement continuous improvement as needed