Job Title8+ month project. 100% remote from anywhere in the US.Required Skills:8+ years of overall IT experience with a focus on Business Analysis, Technical Writing, and/or Project Management experience.3+ years of ServiceNow BA experience including requirements gathering, building/documenting User Stories, document processes, etc.Proficient with Integration HubStrong AgileExperience integrating ServiceNow with third party systemsSome previous experience with billing, ordering, or financial systemsExcellent communication and interpersonal skills. Able to work closely with stakeholders, technical teams, business leaders/executives, third party companies.Preferred Skills:4 year degreeApplicable training / certificationExperience integrating ServiceNow with third party billing systemsServiceNow PM experienceServiceNow Development experienceResponsibilities:Under limited supervision, provides a deep understanding of ServiceNow products and services along with the strong capability to translate complex information to a simplified, professional content that is easily understood by the target audience.
This hybrid (BA/PM) position will require working closely with various departments to gather project requirements from subject matter experts to develop, organize, technical specifications, and process documentation. Awareness and implementation of industry best practices will be continual part of the role responsibilities.Incorporate feature requests into ServiceNow product roadmap.Meet with application owners, end user groups, and Billing/Orders team to gather requirements.Develop user stories and define acceptance criteria.Plan releases, upgrades and write acceptance tests.Refine methodology based on results and industry standards.Follow progress of work and address production issues during implementationCreates, executes, and produces ServiceNow project work plansDirects ServiceNow project team meetings to gather and provide information as well as provide guidance to team members.Regular status reports for team members and supervisorsProactively manages changes in project scope, identifies potential risks, and devisesContingency plans to minimize exposure and risk on the projectMaintains knowledge of concurrent project critical paths and dependenciesManages day-to-day operational aspects of a project and scope; identifies and resolves issues and conflicts within the project team; effectively communicates project expectations to team members and stakeholders in a clear and timely fashionConducts project postmortems and creates recommendation reports in order to identify opportunities for upcoming projectsManages resource conflicts, effective communications, and stakeholder involvement, as appropriateWorks with financial stakeholders to support budget construction, as required, controlling expenditure to achieve financial objectivesDefines, applies and reports on appropriate metrics for project controlDevelops best practices and tools for project execution and management.