ServiceNow Architect (Discovery/SACM)

We are seeking a highly skilled ServiceNow Architect (Discovery/SACM) to join our IT Service Management team. The ideal candidate will be responsible for designing and implementing robust solutions in the Service Asset and Configuration anagement (SACM) and Discovery space, with a strong focus on ServiceNow Discovery, Cloud Discovery, and CSDM/CDMB frameworks.

The Role

Responsibilities:

• Lead the design and implementation of Discovery and SACM solutions using ServiceNow.
• Provide technical recommendations and solution architecture for business requirements in the SACM/Discovery domain.
• Drive the adoption and implementation of Cloud Discovery across multi-cloud environments (AWS, Azure, GCP).
• Ensure alignment with Common Service Data Model (CSDM) and Configuration Management Database (CMDB) best practices.
• Collaborate with cross-functional teams including Infrastructure, Cloud, and Application teams to ensure accurate and complete discovery of hardware and software assets.
• Define and enforce governance around configuration item (CI) lifecycle and data integrity.
• Troubleshoot and resolve issues related to Discovery probes, sensors, and patterns.
• Stay updated with the latest ServiceNow features and industry trends in ITOM and SACM.

Requirements:

• Expert-level knowledge of ServiceNow Discovery, including Cloud Discovery.
• Strong understanding of CSDM, CMDB, and SACM principles.
• Extensive experience with cloud infrastructure (AWS, Azure, GCP) and related discovery mechanisms.
• Proven experience in designing and implementing scalable Discovery architectures.
• Familiarity with ITIL processes and frameworks.
• Excellent communication and stakeholder management skills.

Preferred, but not required:

• ServiceNow Certified Implementation Specialist – Discovery or ITOM.
• Experience with automation and orchestration tools.
• Exposure to enterprise architecture frameworks (e.g., TOGAF).

We offer:

• A highly competitive compensation and benefits package
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad
• 10 days of paid annual leave (plus sick leave and national holidays)
• Maternity & Paternity leave plans
• A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)
• Retirement savings plans
• A higher education certification policy
• Commuter benefits (varies by region)
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms
• A flat and approachable organization
• A truly diverse, fun-loving and global work culture

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.