A leading IT services company is seeking a Process Analyst for a full-time position in Sacramento, CA. The ideal candidate will have at least 5 years of experience in Service or Help Desk environments, with a strong focus on Symantec Altiris and ServiceNow tools. This role involves working with various State and Local Departments, providing essential support throughout the application lifecycle. Candidates with expertise in both ServiceNow (Express & Enterprise) and Service Desk management are encouraged to apply.
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