Contractor’s Resource for ServiceNow ImplementationSeeking a C2C candidate located in the specified area.ResponsibilitiesThe Contractor’s Resource shall be available to perform services Monday – Friday, during the agreed upon scheduled hours each week. Resource shall be required to be onsite for key implementation activities when requested by the Contract Manager or delegate.Systems AnalystConfiguring, integrating and implementing ServiceNow activities including the following modules and functionality:Case ManagementMajor Case ManagementChange ManagementProblem ManagementIncident ManagementService Request ManagementKnowledge ManagementWorkspace ManagementReportingDashboardsSelf-Service Portal (Customer)Technician Portal (Employee)Service Level ManagementWorkflow/Flow and Rules ManagementConfiguration ManagementCustomer Satisfaction SurveysVirtual AgentLive ChatPerformance AnalyticalAgile DevelopmentDevelop ServiceNow workflows and flows.Implement and configure the Service Level Management platform from ServiceNow.Configure dashboards, automated workflows, flows, self-service portal, live chat, and virtual agent.Perform ServiceNow CSM upgrades, including module configuration, integration testing, and customizations.Participate in defect management and triage functions, working cross-functionally to resolve issues.Maintain detailed documentation of application design and code generation techniques.Participate in testing’s (new features, re-testing, regression, smoke, release testing)Develop and deliver training and knowledge transfer related to ServiceNow.Qualification RequirementsMinimum Experience:Minimum of three (3) years’ experience configuring, designing, and developing in the ServiceNow Platform.Experience with data extractions and conversions.Knowledge of State and Federal laws applicable to the implementation of an information technology solution.Development experience in JavaScript, HTML, XML, Json, and SQL.Experience integrating with Microsoft.Experience integrating with a third-party system.Knowledge in using Discovery to populate the CMDB, implementing Service Mapping for business service visualizationKnowledge of CSMStrong verbal and written communication skills and experience communicating with multiple levels of Department staff, from leadership (e.g., Project Director) to technical and functional staff, as well as with external stakeholders.ServiceNow Certifications:Certified System Administrator (CSA)Certified Application Developer (CAD)Knowledge of industry and State information technology requirements.