ServiceNow Administrator

Position: ServiceNow Administrator

Location: Charleston, SC

Length: 12 Month Contract

Rate: $40/hr - $55/hr

(Exact compensation may vary based on several factors, including skills, experience, and education)

Required Skills & Experience

2-3+ years experience ServiceNow administration

Experience with ITSM, ITIL, Service Catalog, Flow Designer, record producers

Experience migrating ITSM tools/ platforms

Well versed in administering the SNOW platform and enterprise application support

AI tooling experience

Well versed in ServiceNow best practices and administration standards

Nice to Have Skills & Experience

Freshservice experience

ServiceNow certifications

Job Description

An employer is looking for a ServiceNow Administrator to sit hybrid out of Charleston, SC. Your primary responsibility will be to provide enterprise support for the client’s ServiceNow platform/ environment. You will own all standard administrative responsibilities including ticket support, troubleshooting, enhancements, and platform maintenance. You will field new requests from the business for any new capabilities or functions they are looking to be added in. Additional responsibilities will include:

- Support the migration from Freshservice to new ServiceNow functions

- Administer, configure, and maintain the ServiceNow platform to support day-to-day business and IT operations.

- Manage users, roles, groups, permissions, workflows, forms, and system configurations.

- Support core ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management.

- Create and maintain workflows, business rules, notifications, reports, dashboards, and service catalog items.

- Assist with ServiceNow upgrades, testing, enhancements, and ongoing platform optimization.