Service Writer

About Penn Care

Penn Care, Inc. is a family-owned and operated company serving the emergency medical services and public safety industry. Since 1987, we have provided ambulances, emergency medical equipment, supplies, parts, and service to EMS and fire departments throughout our region.

We are looking for an organized, dependable, and customer-focused Service Writer to join our team at our Niles office. This position serves as an important link between our customers, service technicians, parts department, and manufacturers.

Key Responsibilities

• Communicate with customers regarding service needs, repairs, scheduling, and the status of their vehicles
• Serve as a primary point of contact for customers throughout the service process
• Create, maintain, log, and track service work orders from initial request through completion
• Schedule service appointments and coordinate work with our service technicians
• Order parts and track parts needed for scheduled and ongoing repairs
• Communicate with manufacturers regarding technical issues, parts, warranty matters, and service requirements
• Provide customers with timely updates regarding the status of their service work
• Maintain accurate documentation and service records
• Follow up on open work orders, outstanding parts, and manufacturer responses
• Coordinate internally to help ensure service work is completed efficiently and customers are kept informed
• Assist with other service department administrative responsibilities as needed

What We're Looking For

The ideal candidate will be someone who is comfortable managing multiple priorities while providing excellent customer service. Strong communication and follow-through are essential for this position.

Preferred qualifications include:

• Strong verbal and written communication skills
• Excellent organizational and time-management skills
• Customer service experience
• Ability to manage multiple open work orders and priorities simultaneously
• Strong attention to detail and recordkeeping
• Comfortable communicating by phone and email with customers and manufacturers
• Basic computer proficiency and ability to learn our internal systems
• Experience in automotive, truck, equipment, fleet, parts, or service operations is helpful but not required
• Ability to work effectively as part of a team

Why Penn Care?

Penn Care has been serving first responders for nearly 40 years. We offer the stability of an established company while maintaining the culture and accessibility of a family-owned business. Our employees work directly with customers who provide essential emergency services to their communities.

We are looking for someone who takes pride in staying organized, communicating well, solving problems, and making sure customers receive the service and follow-up they deserve.

Penn Care, Inc. is an Equal Opportunity Employer.