Service TechnicianWe are looking to add a Service Technician to our team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base. Our customers depend on us as their technology consultants and you will be expected to play a major role in our growth and success.
You will also build your own skill set as you are exposed to many different types of applications, environments, and platforms. We believe a healthy work-life balance is paramount to the success of our team.You will work based out of our Fargo office supporting our small to medium-sized business clients over the phone and via remote support tools. You will troubleshoot hardware & software, setup user accounts and profiles, and provide great customer service.Examples of Work PerformedBalance daily work load, answering and prioritizing calls and ticketsInstall, support and troubleshoot software and hardware issues remotelyGather technical information for Engineer or on-site escalationsBe part of rotation responding to after-hours calls and emergencies to mitigate client downtimePerform on-site dispatches at client sites when necessaryMaintain client accounts with special attention to security on all data and voice systemsExceed customer expectations of service and know-how on a daily basisMaintain internal knowledgebase and ticketing information on an ongoing basisPerform routine maintenance updatesBox up and ship hardware to clients as requestedBuild PCsPut server hardware togetherBuild virtual Windows serversOther duties as assignedMinimum QualificationsEducation: MCSA or two-year college degree in Information Technology; or equivalent experience.The Cyber Advisors Service Desk is not an entry level position and will require a combination of skills and experience for consideration.ExperienceTwo years related experience with helpdesk/desktop support in a professional environmentCall center or client-facing experiencePreferred RequirementsStrong PC Operating System, hardware, and networking fundamentalsActive Directory: managing user accounts, security groups, and permissionsLAN Fundamentals: file servers, file and folder permissions, print serversISP Flow/Outage FundamentalsSpam Filtering FundamentalsData Backup and Restore FundamentalsSecurity: identifying and resolving malicious software issuesStrong interpersonal skills required to effectively communicate with users and vendorsWillingness to work as part of a team to deliver quality service to our clientsStrong work ethicTime management and task prioritization skillsBenefits IncludeHighly competitive pay based on experienceGreat opportunities for career advancementCyber Advisors fully pays Medical and Dental plan for employee401k with employer matchingDisability and Life InsuranceBonuses eligibleVacation and paid time offWorking with dynamic clients and the latest coolest technologyIf you are a hard-working, easy-going and experienced individual with a strong work ethic, we'd love to talk to you.
Must be able to pass a criminal background check and drug screen.