Service TechnicianBetter Futures with the Power of Light We create photonic solutions to shape the world of tomorrow, together with people who embrace brilliant ideas with openness and curiosity. With teams in over 80 countries, we offer you the opportunity to reach your full potential. Apply now and join the team!The Service Technician is responsible for providing hands-on and remote technical support to Hommel-Etamic customers. You will be part of an elite team of specialists who are responsible for new installations and ongoing support to existing installations in the field including troubleshooting, repair, preventative maintenance, training, and programming of Hommel-Etamic high-tech precision measuring systems.
As part of the service team you will be selfmotivated and will demonstrate professionalism and a positive attitude when servicing our customer needs to improve customer satisfaction, maximize customer retention, and increase profitability.Responsibilities include (but are not limited to): Install, program, calibrate, maintain and repair our gauging systems Train customers in the operation, programming and maintenance of our gauging systems Program and run-off customer-specific applications Troubleshoot complex electro-mechanical systems Perform periodic maintenance & calibrations our gauging systems in customer facilities throughout North America and internationally Abide by all company policies and procedures Complete daily time tracking and reporting Complete daily expense tracking and reporting Work to a budgetRequirements: Ability to work a flexible schedule and adapt to changing work schedules Up to 90% travel Valid driver's license and clean driving record provided annually Critical thinker with strong problem-solving skills Team player Excellent time-management skills Excellent interpersonal and communication skills Able to read blueprints and electrical schematics Knowledge of geometric tolerances (GD&T) Accustomed to using mobile tools and applications Strong computer skills in word, excel and outlook Understanding of installing software, hardware and drivers on computer systems Programming experience with PLC's (ladder logic) and/or structured text languages (e.g. C++) would be an asset Background in the manufacturing industry - metrology experience a definite advantage Strong analytical skills Electromechanical aptitude U.S. Citizenship or qualified U.S. workerEducation and experience: High School Diploma / GED required.
Technical diploma in mechatronics, manufacturing methods or similar is preferred, college preferred 3 – 5 years of industrial/manufacturing experience Experience in a customer support role a definite advantagePhysical requirements: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use of hands or fingers to handle, or feel objects, tools or controls and keyboarding; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Vision must be correctable so that employee may visually detect scratches and digs. The employee must occasionally lift and/or move up to 50 pounds.About Jenoptik HOMMEL ETAMIC is an independent brand within the Jenoptik Group. As a leading manufacturer and system supplier, HOMMEL ETAMIC offers a broad portfolio of measurement technology for manufacturing processes.
These include high-precision contact and non-contact manufacturing metrology for pneumatic, tactile or optical inspection of roughness, contours, shape and the determination of dimensions in every phase of the manufacturing process as well as in the measuring room. They analyze the surface, shape and dimensions of workpieces – in every phase of the manufacturing process, during final inspection or in the measuring room. In the process, the systems provide customers with precise measurement data within the shortest possible time. Comprehensive services such as consulting, training, and service, including long-term maintenance contracts, round off the metrology offering.