Service Technician II

Most technical roles expect you to show up ready. This one is built to make you ready.

I’m working with a global commercial equipment manufacturer in Denver, NC that does something I rarely see: they hire for attitude and aptitude, then invest six months training you before you ever touch a technical case on your own.

The role is Service Tech II. Here is what the path actually looks like:

Phase 1 — Learn the business. Salesforce, case intake, products, workflows. You are getting paid to build a foundation, not thrown into the deep end.

Phase 2 — Shadow technical calls. Handle guided troubleshooting. Start building real diagnostic skills with experienced people beside you.

Phase 3 — Transition into fully technical work. Own cases. Solve problems. The company expects you to keep growing toward Tech III or another senior technical support role from here.

This is not a dead-end customer service seat. It is a structured runway into a technical career at a company that manufactures its own products and supports them globally.

What matters more than a degree:

→ You listen well and communicate clearly

→ You can juggle multiple systems and stay organized

→ You are curious about how equipment works

→ You take ownership and follow through

A degree or certification is not required. Experience in customer service, call centers, maintenance, technical support, or commercial/foodservice equipment is a plus. Basic mechanical or electrical aptitude helps, but they will develop that with you.

Denver, NC (fully in-person, Monday through Friday, 8 to 5) (outside of Charlotte, NC)

If you or someone you know wants a technical career with a real growth path and a company that will invest in getting you there, reach out to me directly or drop a comment below.

Will Kiser | wkiser@grnwestcharlotte.com