Service Technical Trainer

Overview

Gorbel’s mission is simple: We improve people’s lives. That mission guides everything we do, from the products and services we provide to our employees’ work environment. Gorbel is a manufacturer of material handling and fall protection products for production and warehouse/distribution sectors and is seeking a Service Technical Trainer to join our team.

Responsibilities

• Travel internationally to visit customers and suppliers for technical training on Warehouse Solutions product lines (Destuff-IT, Restuff-IT, Cascading Belt Conveyors, etc.).
• Manage training budget for travel and accommodations, ensuring set targets are achieved.
• Prepare training and expense reports, update customer files.
• Develop and maintain strong relationships with active accounts and suppliers.
• Plan cost‑effective solutions for coordinating product technical training, training materials development, and scheduling in collaboration with ELS Service.
• Develop follow‑up plans with customers and suppliers at specified intervals after training.
• Update job training schedule with Global WHS Service Manager as required.
• Quote and process parts orders when necessary.
• Troubleshoot equipment issues over the phone or in person.
• Develop, maintain, and deliver structured technical training programs (classroom, virtual, and hands‑on).
• Create training materials including presentations, manuals, SOPs, job aids, and assessment tools.
• Conduct onboarding and advanced technical training for new and existing technicians.
• Deliver product‑specific and process‑based training aligned to company standards.
• Standardize training content to ensure consistency across locations and teams.
• Continuously update training materials based on product updates, engineering changes, and field feedback.
• Maintain controlled documents in accordance with company and quality standards (e.g., ISO).
• Serve as a subject matter expert (SME) for company products, systems, and service procedures.
• Support field teams with troubleshooting guidance and technical clarification when required.
• Collaborate with Engineering, Service, and Operations teams to ensure training accuracy.
• Evaluate trainee performance through testing, practical assessments, and field observations.
• Track training effectiveness and identify skill gaps across the organization.
• Implement continuous improvement initiatives for training programs and delivery methods.
• Work closely with Service, Engineering, Quality, and Operations to align training with business needs.
• Support new product launches by developing and delivering relevant training programs.
• Participate in process improvement initiatives and standardization efforts.
• Ensure all training programs meet safety, regulatory, and company compliance requirements.
• Promote a strong safety culture through all training activities.
• Perform other duties as required, with a variable percentage of work depending on business needs.
• Familiarize with Health & Safety and Human Resources manuals.

Qualifications

• Post‑secondary school diploma or degree preferred.
• Proficient Microsoft Office Suite skills (Outlook, Word, Excel, PowerPoint, MS Projects).
• Two to four years of related experience and/or training, or an equivalent combination of education and experience.
• Industry experience in supply chain, material handling, warehouse, distribution, and/or 3PL environments.
• Ability to learn and understand the technical aspects of company products.
• Strong practical knowledge of electrical and mechanical systems.
• Ability to read schematics and understand interactions between electrical and mechanical systems.
• Demonstrated customer service orientation with high product knowledge and technical inclination.
• Previous electrical troubleshooting experience.
• Valid driver’s license and passport for onsite client visits; must provide driver’s abstract upon request.
• Positive attitude, willingness to learn, initiative, and adaptability.
• Good organization, multitasking, and time‑management skills.
• Team player with effective written and oral communication skills.
• Exceptional presentation and business‑correspondence writing skills.
• Self‑motivated with the ability to motivate others.
• Confidentiality and attention to detail.
• Strong customer‑relationship skills.

Working Conditions

• Moderate overnight travel, up to 40% of the time.
• Occasional office attendance for meetings and training.
• Standard 40‑hour work week, with flexibility for customer requests.
• Potential weekend travel and overtime to complete install activities.
• May experience tight deadlines and stressful conditions.
• Ability to manage frequent interruptions and multiple daily tasks.
• Physical ability to lift up to 50 pounds, sit at a computer, and stand/walk for extended periods.

Salary Range

Min $64,849 - Max $97,273. Salary is based on skill set, experience, licensure, certificates, and business needs.

Equal‑Opportunity Statement

Gorbel® is an Equal Opportunity Employer that does not discriminate on the basis of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, gender, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable laws. Gorbel® is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties.