Role Overview
The Service Team Leader is responsible for overseeing daily hygiene service operations while leading a team of technicians delivering services to client sites. This role combines hands‑on fieldwork with leadership responsibilities, ensuring high service quality, operational efficiency, and strong customer satisfaction.
Key Responsibilities
- Train, coach, and support a team of 10+ Hygiene Technicians
- Conduct regular performance reviews and provide ongoing feedback
- Support recruitment, hiring, onboarding, and performance management
- Foster a transparent and high‑performance team culture
Operations & Service Delivery
- Delivery and collection of sanitary disposal units
- Cleaning and detailing washroom fixtures (sinks, toilets, urinals)
- Installation and replenishment of washroom products (soap, air care, etc.)
- Support Service Managers with service coverage, including emergencies and missed appointments
- Conduct site inspections and service audits to ensure quality standards
Customer Service
- Act as a key point of contact for customers on site
- Respond to and resolve customer inquiries and complaints professionally
- Ensure consistent delivery of high‑quality service
Administration & Systems
- Manage team timesheets and support payroll processes
- Maintain accurate service records using Salesforce and other systems
- Assist with accounts receivable (A/R) collection efforts
- Complete administrative duties as required
Strategic & Operational Support
- Contribute to regional goals, planning, and operational improvements
- Support Service Managers with field and office coordination
- Continuously learn and apply new products, tools, and service procedures
Health & Safety
- Follow all company health and safety policies and procedures
- Promote a safe working environment for all team members
Qualifications
Must‑Have
- High School Diploma
- Minimum 3 years of leadership experience
- Valid driver’s license
- Strong organizational skills and attention to detail
- Ability to work independently and in a team environment
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Strong communication and interpersonal skills
Nice‑to‑Have
- Experience with Salesforce, NetSuite, or similar systems
- Experience in field service, operations, or facilities services
Working Conditions
- Regular travel to client sites required
- Ability to lift 25–30 lbs
- May require occasional evening or extended hours
- Fast‑paced environment with multiple priorities and deadlines
What’s in It for You
- 401(k) with company match
- Ongoing training and professional development programs
- Opportunities for career growth within a stable, growing company
- Supportive and collaborative team environment
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
Citron Hygiene is an equal opportunity employer and welcomes applications from qualified individuals from all backgrounds and abilities. In addition, reasonable accommodations may be made to enable individuals with disabilities throughout the recruitment process and to perform the essential functions of this position.
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