To support a high-profile government contract, the full-time hourly Service Support Representative will manage ticket statuses, validate customer documents, and provide troubleshooting support while working remotely with a flexible schedule that includes late afternoon and overnight shifts. Key Responsibilities Process requests and inquiries from stakeholders via various communication channels in a timely manner Update the ticketing system according to contract requirements and validate reports for accuracy Provide troubleshooting support for phones, applications, and database issues while ensuring stakeholder satisfaction Required Qualifications High school diploma 2+ years of experience in a service support role Experience with ticketing systems and validating tickets for quality metrics Ability to work a flexible schedule, including overnight shifts and holidays Must be able to obtain a Public Trust Clearance and have reliable high-speed internet for remote work
Service Support Representative in workfromhome at Unknown Company
This position is listed as contract and able to be worked remotely.