Service Support Manager-Earth Moving Solutions

Service Support ManagerSunbelt Rentals--the fastest growing rental business in North America--is seeking a Service Support Manager. As a Service Support Manager, you will have two direct reports; the Parts Manager and the Administrative Assistant. The Service Support Manager will work hand in hand with the Service Manager (who manages the shop and yard foreman) but will report directly to the PCM and have the authority to make purchasing decisions and other business based decisions.DUTIES AND RESPONSIBILITIES:Maintains fleet files and DOT compliance for both Rental and Non-Rental Fleet SchedulesPM and DOT inspections on both Rental and Non-Rental Fleet (like trucks)Performs Safety Coordinator responsibilities in regards to DOT FleetManages the Parts Manager, approving parts purchasing and ordering, etc.Conducts DOS with drivers on a monthly basisManages the warranty recovery processConducts reviews of closed work orders to ensure warranty opportunity has not been missedCatalogs warranty parts for validation on manufacturer's requestMaintains compliance with manufacturers issued services bulletinsManages the customer damage process to include: Preparing damage letters to send to customers and sending themMaintains photographic and physical evidence relating to customer damageDirects the supply of parts to shop mechanics, other branches and customersScreens and prioritizes service calls to meet customer needsWorks hand in hand with equipment vendors to learn maintenance requirements and capabilities of new equipment added to inventoryTrains shop foreman on new equipmentCollaborates with Service Manager and Shop Foreman to schedule factory training and technical diagnosis on equipmentQUALIFICATIONS:Valid driver's licenseExtensive experience in the repair and maintenance of AWP equipmentKnowledge of work planning and scheduling and other supervisory activitiesStrong understanding of equipment capabilities and safety requirementsClear perspective of maintenance and repair issues in the industryPlanning and management experienceComputer literacyReporting and warranty management experienceInventory and parts management experienceThe physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job.

Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.Base Pay Range: $53,489.00 - 73,547.10Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Sunbelt also provides a comprehensive benefits package to its full-time employees.

This package includes:Health, Dental and Vision plans401(k) MatchVolunteer time offShort-term and long-term disabilityAccident, Life and Travel insurance, as well as flexible spendingTuition Reimbursement OptionsEmployee Assistance Program (EAP)Length of Service AwardsYou will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement):12-25 vacation days depending on years of service5 sick days6 holidays2 half day holidays2 floating holidays1 inclusion day1 volunteer dayGear up for an exciting career! Sunbelt Rentals supports service members.

Veterans encouraged to apply.