Service Support AnalystLocation: Raleigh, NCDuration: Long Term contractThis is an onsite position. Office of the State Auditor requires one Service Support Analysts. The selected candidate for this role will provide first level support to users in a Microsoft Windows environment.
This includes, but is not limited to password resets, A/V troubleshooting, access assistance, etc. Responsible for imaging PCs per outlined processes, distributing equipment and maintaining assignment information in an asset tracking system. Position will be responsible for identifying and documenting equipment for surplus, installing computer equipment in an office environment, maintaining printers and scanners.
Position will be expected to assist users with PC performance issues and updates.Knowledge, Skills and Abilities / CompetenciesAbility to analyze and assess client needs to develop effective and appropriate solutionsAbility to independently resolve unique problems through advanced system analysis and troubleshooting procedures and without a pre-determined course of actionAbility to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clientsSkill - Required / Desired - Amount - of ExperienceAbility to analyze and assess client needs to develop effective and appropriate solutions - Required - 3 YearsAbility to independently resolve problems through advanced system analysis and troubleshooting procedures and w/o a pre-determined course of action - Required - 3 YearsAbility to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients - Required - 3 YearsExperience supporting users in a Microsoft Windows environment - Required - 3 YearsA/V troubleshooting - Required - 3 YearsExperience installing computer equipment in an office environment, maintaining printers and scanners - Required - 3 YearsExperience imaging PCs - Required - 3 Years