Service/Robotics Technician

Service/Robotics Technician

The Service Department is a 24/7 operation committed to a minimum response time of no more than 4 hours. This role will have extensive travel - minimum of 50%. Base office location in Jeffersontown, Kentucky, United States.

It is vital that the Service Department maintains a high level of service excellence, maintains a customer-centric focus while achieving profit-center performance targets.

Roles and Responsibilities

General

• Ensure compliance with company policies, procedures and health and safety regulations.
• Participate and encourage interdepartmental information exchange.
• Ensure all functionality and quality standards are followed including but not limited to the Quality Management System. (QMS)
• Participate in regular departmental meetings to achieve status monitoring, risk aversion and intradepartmental information sharing.
• Actively participate in annual review, performance metrics, goals and development strategies.
• Encourage and participate in maintaining a strong, positive team dynamic.
• Provision of assistance to all other departments as required.
• All administrative activities related to this position.
• Report any observed damage or deficiency in equipment, tools, facilities, or vehicles, be it at fault or not, to your immediate supervisor.
• All other related duties and/or projects as required or assigned.
• International travel is a requirement, minimum 50%, majority in the US. Off-hours communication will be required via Phone/Text/Emails with fast response times. (Company phone provided)

Departmental Specific

• Travel to customer sites to perform various job assignments.
• Investigate, troubleshoot, and repair customer equipment.
• Perform upgrades, service repair and warranty work to customer equipment.
• Receive and assist with calls/emails/text messages from customers regarding questions, service issues, troubleshooting and quote requests.
• Build customer relations; make recommendations for service work and product improvements.
• Generate and update service tickets.
• Complete and submit work orders for every customer visit.
• Communicate with service coordinator information regarding RMA’s, warranty, returns and exchanges.
• Perform, and/or train for, recipe creation and optimization functions.
• Provide training of various user level functions to customers on equipment and software.
• Perform start-up and commissioning of new and recommissioned equipment.
• Perform periodic maintenance inspections on customer equipment and generate recommended work reports.
• Provide service, line side and remote support for LTA and customer supplied equipment.
• Create and administer internal training.

Department Specific cont’d

• Document and communicate progress reports and any issues with service manager, service coordinator and (if applicable) project manager.
• Delivery of materials to customer site or U.S. office.
• Basic programming and implementation of control code for multi-axis servo systems and motion controllers.
• HMI/SCADA system development and programming.
• PLC programming and troubleshooting.
• Robot programming – minor adjustments to path, updates for IO etc. (FANUC, ABB, MOTOMAN, KUKA)
• Ability to read drawings, manuals, and specifications and write the corresponding code.
• Ability to document processes and programs to clearly communicate intended functionality.
• Review software development with senior controls programmer regularly.

Pay range, $32-$44 / hour.

Qualifications and Education Requirements

• Passport and drivers license active with no restrictions.
• Good mechanical and electrical aptitude.
• Good physical condition, heavy lifting and climbing is sometimes required.
• Ability to work at heights in loud environments.
• Ability to work well in team settings.
• Crane operator and fork truck experience.
• Good computer skills with attention to ERP systems and Office software.
• Diploma in Electrical Engineering Technologist preferred.
• Press Controls experience an asset.
• Hands-on experience in automated control system design and troubleshooting.
• Working knowledge of standard industrial communication protocols such as IO-Link, Ethernet, Profibus, EtherCAT.
• Experience with any of the following: Siemens (S7), Allen-Bradley (Compactlogix, Controllogix), Mitsubishi (Q/R series) and Bosch-Rexroth (Indramat – MLC) is a strong asset.
• Experience with any of the following: Fanuc, Motoman, ABB, and Kuka robots is a strong asset.
• Experience in Web development using JavaScript, Python, MySQL for responsive front end, server and database is an asset.
• Working knowledge of PLC programming and interfacing.
• Strong organizational skills and attention to detail.
• Customer service-oriented personality.