Service Reliability EngineerAs a key member of our Global Technical Operations team, you will be responsible for the reliability, scalability, and performance of the critical systems that power a global enterprise. By blending a software engineering mindset with operational expertise, you will engineer solutions that improve system reliability, automate complex processes, and reduce manual toil. You will be an essential partner to our development, infrastructure, and security teams, driving a culture of resilience and continuous improvement across the organization.As a Service Reliability Engineer, you won't just be supporting systems; you'll be ensuring the services that connect artists and fans around the globe are always on.Key ResponsibilitiesSystem Reliability & PerformanceDesign, build, and maintain the availability, scalability, and performance of critical services.Develop and maintain robust monitoring, alerting, and observability systems (e.g., using AWS CloudWatch, Dynatrace) to ensure rapid issue detection and resolution.Monitor infrastructure capacity and performance, providing analysis and suggestions for service delivery improvement.Automation & EfficiencyDrive the automation of repetitive operational tasks, including infrastructure provisioning, deployments, and scaling.Create and maintain scripts and custom code to support and enhance our operational toolset.Support and optimize CI/CD pipelines to improve deployment speed and reliability.Incident Management & CollaborationParticipate in an on-call rotation to troubleshoot and mitigate production incidents.Lead post-incident reviews and root cause analyses to implement lasting solutions.Partner with engineering and IT stakeholders to embed SRE best practices (SLOs, error budgets) into the design and development lifecycle.Required Experience & Skills:A strong background in systems administration (Linux/Windows) in a large-scale environment.Proficiency in at least one programming language (e.g., Python, Go, Java).Hands-on experience with a major cloud platform (AWS, GCP, or Azure), with a high preference for AWS.Solid understanding of networking, containers (Docker, Kubernetes), and Infrastructure as Code (e.g., Terraform, Ansible).Experience with modern monitoring and observability tools (e.g., Prometheus, Grafana, Datadog, Splunk, Dynatrace).Proven analytical and problem-solving abilities with experience in a high-pressure environment.Excellent communication skills and the ability to foster a collaborative team environment.Preferred Experience & Skills:Bachelor's degree in an IT-related field.Experience managing large-scale, distributed systems for a global organization.Familiarity with IT governance standards like ITIL.Direct experience with ServiceNow for IT service management.Knowledge of chaos engineering, resilience testing, and advanced capacity planning.Perks Playlist:Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren't just values—they're how we work every day.
Here are some of the ways we support you along the way (and just a few of the benefits we offer):Comprehensive medical, dental, and vision coverageIncluding 100% coverage for out-patient in-network mental health servicesFertility coverage for eligible medical plan participantsWellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)Student Loan Repayment Assistance and Tuition Reimbursement401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contributionA variety of ways to prioritize much-needed time away from work including:Flexible Paid Time Off (PTO) for exempt employees3-weeks PTO for non-exempt employees2-weeks paid Winter Break10 Company Holidays (including Juneteenth and Wellbeing Day)Summer Fridays (between Memorial Day and Labor Day)Generous paid parental leave for every type of parentCheck out our full overview of benefits on the Perks Playlist page of the career site.Disclaimer: This job description only provides an overview of job responsibilities that are subject to change. Universal Music Group is an Equal Opportunity EmployerWe are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.Please note, UMG is not enrolled in E-Verify in California and New York, and cannot support employment of candidates whose employer must enroll in E-Verify, for example candidates on STEM-OPT.