Service Readiness Program Manager

To support organizational operations and service readiness for new product launches, the full-time Service Readiness Program Manager will manage end-to-end customer support program activities, drive cross-functional collaboration, and utilize data to define customer-centric solutions in a remote work environment. Key responsibilities Lead end-to-end customer support program management activities for new product introductions, ensuring readiness prior to product launch Develop and maintain comprehensive project plans, timelines, and risk management strategies to drive successful execution against goals Partner cross-functionally with various teams to align objectives, maintain launch schedules, and ensure timely delivery of milestones Required qualifications Bachelor's degree in business administration or a related field 5+ years of experience in end-to-end project/program management Strong understanding of post-sales operations and new product introduction processes Experience with data analysis tools and methodologies to drive informed decision-making Proactive approach with the ability to operate in ambiguity with minimal supervision