Service Project CoordinatorThe Service Project Coordinator attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.ResponsibilitiesManage all parts ordersReceive in-coming parts and service calls.Research component specific issues.Quote part pricing in accordance with ABEC, Inc. policy.Complete parts orders.Ensure on-time delivery of parts orders.Update and maintain all parts listings.Assist Project Manager with Service Department project issuesRecommend improvements to the current system.Support research for new project pricing and quotes.Verify compliance with company procedures.Maintain safe working environment.Comply with all safety requirements and standards.Execute other tasks as assignedAbility to travel when requiredRequirementsHigh School Diploma or equivalent2 years in customer service or manufacturingKnowledge or experience with ABEC's database, parts system, and company proceduresStrong detail orientation and excellent communication/listening skillsSchedule flexibilityKnowledge of Microsoft Office Word, Excel and OutlookGeneral office practices and proceduresUnderstand and carry out oral and written directions independentlyAbility to build rapport while identifying customers' needs