HVAC/Plumbing Service Operations RepresentativeThe HVAC/Plumbing Service Operations Representative is responsible for coordinating and optimizing field service activities for HVAC and plumbing systems. This role ensures timely, high-quality service delivery by scheduling technicians, overseeing preventative maintenance programs, managing service agreements and contracts, supporting small projects, and monitoring service budgets and schedules. The ideal candidate has hands-on service operations experience, strong customer communication skills, and a working knowledge of mechanical systems and project coordination.Key ResponsibilitiesServe as primary coordinator for service requests and dispatch HVAC and plumbing technicians to ensure prompt, efficient response and resolution.Manage daily technician schedules and routing to optimize workforce utilization and meet Service Level Agreements (SLAs).Administer preventative maintenance programs including scheduling, documentation, and follow-up to maximize system uptime and lifecycle value.Oversee service agreements, maintenance contracts, and work orders; ensure compliance with terms, proper documentation, and timely renewals.Monitor and report on service budgets, labor hours, and material costs; escalate variances and recommend corrective actions to control expenses.Coordinate with project managers and trades for small site projects and upgrades, supporting procurement, scheduling, and change order tracking.Maintain accurate records in the service management system (CMMS/ERP), including job notes, parts usage, timecards, and customer communications.Serve as customer liaison for service-related inquiries, providing status updates, clarifying scopes, and handling escalations with a customer-first approach.Ensure compliance with safety regulations, company policies, and industry standards during field operations.Support contract and vendor management activities including review of scopes, coordination of third-party contractors, and adherence to contractual obligations.Track inventory of common parts and supplies, initiate replenishment, and coordinate with warehouse or suppliers to minimize downtime.Prepare regular operational reports and KPIs for leadership, including response times, completion rates, preventative maintenance compliance, and budget performance.QualificationsRequired: Minimum 1 years of experience in service operations for HVAC and/or plumbing, with direct exposure to field service coordination and dispatch (must have HVAC and Service experience).Working knowledge of HVAC and plumbing systems, mechanical components, and preventative maintenance best practices.Experience with scheduling and service management tools (CMMS, field service management, or ERP systems) and proficiency with Microsoft Office (Excel, Word, Outlook).Strong organizational skills with the ability to manage multiple priorities, schedules, and service agreements simultaneously.Effective verbal and written communication skills for customer interaction, technician coordination, and cross-functional collaboration.Demonstrated ability to monitor and report on budgets, labor costs, and job profitability.Familiarity with contract terms, service agreements, scopes of work, and vendor coordination.Preferred/Nice-to-have: mechanical background or technical certification, experience in project management or supporting small projects, hands-on plumbing experience, experience managing preventative maintenance programs, familiarity with schedule optimization tools, and experience negotiating or administering contracts and service agreements.High school diploma or equivalent required; associate degree or technical certification in HVAC, plumbing, facilities management, or related field preferred.Valid drivers license and ability to travel to job sites as required.BenefitsVacation/PTOMedicalDentalVision401kBonusFor this position you must be currently authorized to work in the United States.
We do not sponsor for this position.