Service Operations Assistant

Service Operations Assistant

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Main responsibilities:

Job Summary

The Service Operations Assistant supports the daily operations of the service department by coordinating administrative activities, assisting customers, maintaining records, and ensuring efficient operational workflows. This role serves as a key liaison between customers, service team members, and management to support service excellence and operational efficiency.

Key Responsibilities Operational Support

• Assist with the coordination of daily service department activities.
• Maintain accurate service records, reports, and documentation.
• Monitor service requests and ensure timely follow-up and resolution.
• Support scheduling and workflow management for service operations.
• Assist in implementing operational procedures and process improvements.

Administrative Functions

• Prepare and maintain reports, spreadsheets, and operational data.
• Process service-related paperwork, invoices, and work orders.
• Maintain inventory and order office or service-related supplies.
• Ensure all records are current, organized, and compliant with company standards.

Customer Service

• Serve as a point of contact for customer inquiries and service requests.
• Schedule appointments and communicate service updates to customers.
• Resolve routine customer concerns or escalate issues as needed.
• Maintain a professional and customer-focused experience.

Team Collaboration

• Coordinate with service technicians, supervisors, and management.
• Support onboarding and training activities for new team members.
• Assist in communication of operational updates and departmental initiatives.
• Participate in team meetings and provide administrative support.

Compliance & Quality

• Ensure adherence to company policies, procedures, and service standards.
• Maintain confidentiality of customer and company information.
• Support audits, inspections, and compliance-related activities.
• Monitor service quality metrics and report findings to leadership.

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve