Service Operations Assistant

Service Operations AssistantThe Operations Support Assistant provides administrative and operational support to the VP, Inventory Manager, and Service Operations Support Manager. This position focuses on internal operational support, data entry, reporting, and workflow coordination to help maintain efficient daily operations across the service department. This role is primarily office-based with limited customer interaction and supports internal teams by ensuring schedules, tickets, reports, and inventory information are accurately maintained within company systems.Key ResponsibilitiesAdministrative SupportProvide day-to-day administrative support to leadership and operations teamsAnswer incoming phone calls and direct calls to the appropriate department or team memberAssist with special projects and operational tasks as assignedMaintain organized digital and physical recordsScheduling & System SupportEnter pre-built schedules into the company systemAdd warehouse tickets or dump tickets to technician schedules upon requestMove tickets between technicians when directed by managementAssist with maintaining accurate service schedules and ticket informationReporting & DocumentationRun and distribute daily operational reportsPull invoices and service documentation as requestedAssist with operational tracking and internal reportingEnsure accurate data entry and recordkeeping within company softwareInventory SupportEnter inventory transactions into company systemsAssist Inventory Manager with inventory tracking and administrative tasksMaintain accurate inventory-related documentationOperational CoordinationSupport workflow between operations, inventory, and leadership teamsAssist with maintaining operational organization and efficiencyHelp ensure data accuracy across service and inventory systemsQualificationsStrong organizational and multitasking skillsHigh attention to detail and accuracyStrong computer and data entry skillsProficient in Microsoft Office (Excel, Outlook, Word)Ability to work independently and manage multiple prioritiesStrong internal communication skillsPreferred ExperienceAdministrative or operations support experienceExperience working with scheduling or service management softwareBasic inventory or warehouse support experienceExperience in service-based or logistics environments preferredPerformance ExpectationsMaintain accurate data entry and reportingEnsure schedules and ticket updates are completed timelySupport efficient operational workflowMaintain organized and accurate documentationProvide dependable internal support to management and operations teamsReporting StructureReports To:Service Operations Support ManagerSupports:VPInventory ManagerService Operations Support ManagerWorks Closely With:DispatchRegional ManagersTechniciansWarehouse Team