ServiceNow DeveloperThe Digital Modernization Sector has a career opportunity for a ServiceNow Developer supporting the Global Solutions Management – Operations II (GSM-O II) contract at DISA. This contract includes the Operations, Sustainment, Maintenance, Repair, and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN) in support of the Defense Information Systems Agency (DISA). It also includes support to other key tasks for DISA, including the transformation of DISA's operational mission through innovation, and support to DISA's mission partners.
Candidate must be able to be on site at Fort Meade, Scott AFB, or Hill AFB daily. At a minimum, a Secret clearance is required upon the start of employment and within 14 days following the start date the employee must obtain their Security + certification.Primary ResponsibilitiesSupport the standup, configuration and implementation of ServiceNow's ITSM, OMT, TSM, and TSOM modules.Create and maintain Forms, Reports, Views, Workflows, Groups and RolesCreate, maintain and enhance Dashboards and reporting, including scheduled reportsCreate and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc)Coordinate and support application and platform upgradesAssist with design, creation and cataloging of business process flowsWork with other members of the ServiceNow development team to propose solutions based on business needs and strategiesPerform the necessary tasks to design and configure ServiceNow functions to meet operational needsSupport business process re-engineering activities to move ticketing and order management capabilities into ServiceNowIdentify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performanceInteract with the customer to address Systems Engineering technical considerations and associated problems, issues or conflictsDeveloping, configuring, and customizing the ServiceNow platform to fit business requirements.Troubleshoot and resolve problems.Orchestrate and automate tasks.Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment.Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst, and other team members.Follow, maintain, and apply documentation best practice policies, procedures, and process throughout ServiceNow development.Collaborate with cross-functional teams to gather input to support ongoing business needs for Service Now configuration, implementation, and support.Review and apply any additional UI/UX requirements from external and internal team and align into ServiceNow development.Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation.Support data migration as needed.Design and implement solutions following established Configuration Management policies and standards.Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained.Works with and mentors junior developers to guide and coach them throughout each project.Basic QualificationsRequires a US Citizenship.Hold and active security certification that meets DOD 8570 IAT level II or higher (i.e., Security+)Must hold an active DoD Secret clearance.Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site supportBachelor's Degree with 8 – 12 years of relevant experience or master's with 6-10 years of prior relevant experience.
Additional years of work experience in lieu of degree is acceptable.At least 6 years of experience with the design, development, and support of technology infrastructure.At least 4 years of ServiceNow development.The qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.Ability to multi-task and self-assign work in a fast-paced environment.Strong communication skills that enable proactive and effective collaboration with a virtual team, including the ability to clearly articulate status and present to both customers and program leadership.Candidate shall have the ability to develop and present management level briefings.Demonstrate potential and willingness to learn and adapt to rapid changes in technology.Willing to assist and train junior developers.Preferred QualificationsServiceNow Certified Application DeveloperExperience or familiarity with Agile development and testing methodologyExposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.Experience with JIRA, Git and Confluence.Understanding of ITIL foundation or ITIL certified.AWS cloud and ServiceNow certifications.Bachelor's degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related disciplineExperience working with large software systems including hardware integration and test.Experience working with multi-disciplinary technical development teams.Experience using SAFe as the agile development methodology.Experience moving from a legacy application to a new applicationExperience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team.Experience using Kanban to improve flow on support teams.Experience with DevOps/DevSecOps and CI/CD implementation.SkillsServicenow, Itsm, Cmdb, Development, Javascript, Scripting, Change managementTop Skills DetailsServicenow, Itsm, Cmdb, Development, Javascript, Scripting, Change managementAdditional Skills & QualificationsActive security clearance or ability to obtain a security clearance. Current Sec+ certification or ability to obtain one within 14 days of starting. This candidate needs to have a high level of professionalism as they will be working on an Active Military Base.