Service Now Developer

Job TitleSupport the standup, configuration, and implementation of ServiceNow’s ITSM, OMT, TSM, and TSOM modules.Create and maintain Forms, Reports, Views, Workflows, Groups, and RolesCreate, maintain, and enhance Dashboards and reporting, including scheduled reportsCreate and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc)Coordinate and support application and platform upgradesAssist with design, creation, and cataloging of business process flowsWork with other members of the ServiceNow development team to propose solutions based on business needs and strategiesPerform the necessary tasks to design and configure ServiceNow functions to meet operational needsSupport business process re-engineering activities to move ticketing and order management capabilities into ServiceNowIdentify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performanceInteract with the customer to address Systems Engineering technical considerations and associated problems, issues, or conflictsDeveloping, configuring, and customizing the ServiceNow platform to fit business requirementsTroubleshoot and resolve problemsOrchestrate and automate tasksResponsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environmentProvide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst, and other team membersFollow, maintain, and apply documentation best practice policies, procedures, and process throughout ServiceNow developmentCollaborate with cross-functional teams to gather input to support ongoing business needs for Service Now configuration, implementation, and supportReview and apply any additional UI/UX requirements from external and internal team and align into ServiceNow developmentUtilizes available programming methodologies and languages and adhere to coding standards, procedures, and techniques while contributing to the technical code documentationSupport data migration as neededDesign and implement solutions following established Configuration Management policies and standardsIntegrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintainedWillingness to further grow and enhance skillset from more senior developers throughout each projectBasic QualificationsRequires a US Citizenship.Must hold an active DoD Secret clearance.Must obtain a IAT level 2 or level 3 certification within the first 30 days of being hiredMust be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site supportBachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with 4-12 years of professional experience; or 6-10 years of professional experience with a related Master’s degree. Additional experience may be excepted in lieu of degree.At least 3 years of experience with the design, development, and support of technology infrastructure.At least 2 years of ServiceNow development.Experience with ServiceNow upgrades.The qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.Ability to multi-task and self-assign work in a fast-paced environment.Strong communication skills that enable proactive and effective collaboration with a virtual team, including the ability to clearly articulate status and present to both customers and program leadership.

Candidate shall have the ability to develop and present management level briefings.Demonstrate potential and willingness to learn and adapt to rapid changes in technology.Open to receiving mentoring from senior developers.Preferred QualificationsServiceNow Certified Application DeveloperExperience or familiarity with Agile development and testing methodologyExposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.Experience with JIRA, Git and Confluence.Understanding of ITIL foundation or ITIL certified.AWS cloud and ServiceNow certifications.Bachelor’s degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related disciplineExperience working with large software systems including hardware integration and test.Experience working with multi-disciplinary technical development teams.Experience using SAFe as the agile development methodology.Experience moving from a legacy application to a new applicationExperience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team.Experience using Kanban to improve flow on support teams.