Service Manager

$100,000 - $140,000 + 20-40% Bonus + Manufacturer Training + Progression + Medical + Dental + Life Insurance + Disability + 401K

Windsor, CT (Commutable from: Hartford, Springfield, New Haven, Bridgeport, New Britain, Manchester, Worcester, Providence)

Are you a Service Manager or Service Supervisor looking for a leadership role where you can take real ownership of a service region and progress into a bigger, long-term position as the territory expands?

Do you want a position where you will lead the day-to-day service operations across Massachusetts, Connecticut and Rhode Island, working closely with customers and a team of experienced technicians?

This employer is a well-established machine tool organization with a strong reputation in their market and a track record of growth and record sales. Due to continued expansion, they are looking to add a key leader to strengthen and develop their service coverage across the region.

In this role, you will manage and support a team of around 13 technicians, coordinating reactive breakdowns and planned work, prioritizing jobs, and ensuring customer expectations are met. You will be office and customer-facing rather than hands-on in the field, with the backing to develop your leadership and receive manufacturer training (including OEM training on CNC equipment where required).

This role would suit a Senior CNC Field Service Engineer, or a Service Supervisor or Service Manager from any background who wants to step up into a bigger regional leadership role, take ownership of planning and customer relationships, and progress as the territory develops over the next few years.

The Role:

• Lead and coordinate a team of 13 field service technicians across MA / CT / RI
• Plan and prioritize reactive repairs and scheduled maintenance
• Customer-facing leadership role (site visits as needed, not hands-on servicing)

The Person:

• Service Supervisor / Service Manager background (field service or equipment service environment)
• Strong scheduling, planning and customer communication skills
• Any CNC / machine tool exposure is beneficial, but not essential

Reference Number: BBBH