Job Title: Service Manager
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Location: On Site - San Diego, California, United States
Skills: security integration, CCTV, access control, intrusion, Video Surveillance
About the Security and Investigations Company / The Opportunity:
Join an electronic security integrator delivering enterprise-class solutions that protect people, facilities, and critical operations. This on-site opportunity in San Diego puts you at the center of service department operations, leading technicians and ensuring customers receive timely, high-quality support. You will help strengthen service delivery across advanced security systems while partnering with customers, vendors, sales, and engineering teams.
Responsibilities:
- Dispatch service technicians and prioritize work orders to meet customer timelines and expectations.
- Standardize service practices and hold weekly meetings to align the team.
- Visit customer sites as needed and serve as a point of contact for service issues and escalations.
- Coordinate preventive maintenance, troubleshooting, system upgrades, and timely issue resolution.
- Procure materials, track equipment, and communicate with customers, vendors, and manufacturers.
- Maintain the dispatch board, forecast service workload, and monitor department performance.
- Prepare estimates and provide engineering support as needed.
- Track monthly billings, send invoices, and contribute to department revenue and continuous improvement.
Must-Have Skills:
- 10+ years of experience in the Security and Investigations industry.
- Knowledge of electronic security integration, including CCTV, video surveillance, access control, and intrusion systems.
- Experience coordinating service technicians, dispatching work, and managing competing priorities.
- Strong customer communication and issue-escalation skills.
- Ability to coordinate service timelines, materials, equipment, estimates, and billing.
- Strong organizational skills and attention to service documentation and performance tracking.
Nice-to-Have Skills:
- Experience coordinating preventive maintenance, security system upgrades, and technical troubleshooting.
- Familiarity with security standards and compliance requirements.
- Experience collaborating with sales and engineering teams on estimates and service solutions. xhqgsiq
- Exposure to service process improvement and department revenue growth.
Service Manager in san diego at Unknown Company
This position is listed as full time and onsite.