About the Company
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A well-established window and door contractor operating across commercial, residential and institutional projects, providing a range of installation, maintenance and repair services throughout New York City.
About the Role
An experienced Service Operations Manager is required to oversee the day-to-day operations of a busy service division, managing pricing, workflow, field operations, project delivery and invoicing from initial request through to completion.
The role will involve leading a small team, managing multiple active jobs and ensuring work is delivered efficiently, profitably and to a high standard.
Key Responsibilities
- Prepare pricing, estimates and proposals for service work.
- Manage incoming service requests and operational workflows.
- Oversee scheduling priorities, technician deployment and field coordination.
- Track jobs through internal systems from initial intake to invoicing and closeout.
- Maintain accurate project documentation and client communication.
- Supervise technicians and monitor field performance and quality.
- Coordinate invoicing and ensure projects are closed out efficiently.
- Monitor operational performance, response times and departmental KPIs.
- Support ongoing commercial accounts and maintain strong client relationships.
Qualifications
- Experience managing service operations, construction operations or field service teams.
- Strong estimating and pricing experience.
- Ability to manage multiple projects, technicians and competing priorities.
- Excellent organizational, communication and leadership skills.
- Experience using service management software or CRM systems. xzgxqkn
- Background in glazing, windows, façades or the wider construction industry preferred.
Service Manager in new york at Unknown Company
This position is listed as contract and onsite.